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These terms set out what you can expect from us and what we ask of you when you access aurahok — covering account use, transactions through DANA, OVO, GoPay, and QRIS, and the support routes available to you. Access and eligibility depend on local law and are available only where permitted in your region.
When you open and use an aurahok account, you enter into an agreement with us that is shaped by these terms. They are not a one-size document — they are written around the specific account flows, payment rails, and support structures we have built for Indonesia. Your transactions through DANA, OVO, GoPay, LinkAja, and QRIS are each subject to the terms displayed at the point of use inside your account wallet section. We do not set conditions on your behalf with those payment providers; we simply describe how your funds move between their systems and your aurahok wallet. Certain sections of these terms apply only where local law permits — if a feature or service is unavailable in your region, the clause governing it does not create an obligation on either side. We update these terms when our services change, and the version shown at login is always the current one. If you have questions about a specific clause, the support team is reachable through live chat inside your account. Reading these terms before your first deposit is the clearest way to avoid misunderstandings later. We aim to keep the language direct and the obligations mutual.
These terms apply specifically to aurahok account use, in-platform transactions, and the content we publish on this site. They do not extend to third-party services you access via links, and they do not override the terms of your chosen payment provider. Understanding the boundary helps you know where to direct a question.
All login, registration, session control, and account verification steps fall fully within this policy. The rules covering how your account opens, closes, or is paused are documented here and visible in your account settings.
Deposits and withdrawals processed through DANA, OVO, GoPay, LinkAja, and QRIS are governed jointly — our side of the transaction is covered here; the payment provider's side is governed by their own terms and is outside our policy.
Game content supplied by PG Soft, Habanero, Spadegaming, and Bigtime Gaming is presented inside our platform under licensing arrangements between us and those studios. Our terms cover how you access that content, not the studios' internal policies.
Any external site, wallet app, or service you reach by leaving aurahok operates under its own terms entirely. We hold no responsibility for those services, and these terms create no rights or obligations regarding them.
These terms are not only a list of platform rules — they also document what you can do. You have the right to review your own account records, correct inaccurate registration details, raise a formal question about a transaction, and request support for any account issue. Each of these actions has a clear path inside your account. Transaction history is visible in your wallet section after login — the record there reflects every deposit and withdrawal processed, including the payment method used. If a detail in your profile needs updating, the account settings page shows the fields you can edit directly, and our support team can assist where a change requires verification. Questions about specific terms clauses can be submitted through live chat, which is available inside the platform. We keep a record of support interactions on our side so follow-up conversations carry context. Where a request falls outside what we can process directly — for example, a dispute involving a payment provider — we will point you to the correct contact route rather than leave the question unanswered.
Your full transaction history, including DANA, OVO, GoPay, and QRIS activity, is accessible in the wallet section of your account after login. No request is needed — the record is always there.
Profile fields such as contact information can be updated directly in account settings. For changes that require identity verification, the support team can guide you through the steps shown in your account.
If a clause in these terms is unclear, submit the question through live chat inside your account. The support team can clarify what applies to your situation and escalate internally where needed.
Account-level requests — including session control adjustments and access queries — can be directed to support via live chat. We document each request so the conversation can continue without needing to repeat context.
For questions specifically about these terms — a clause you want clarified, a transaction you want explained, or an account action you want to initiate — the routes below are the right starting points. Each one connects directly to a team that can handle policy-level conversations, not just general account help.
The live chat option is accessible from inside your logged-in account. It is the fastest path for policy questions and transaction queries. The support team can pull your account context directly in the conversation.
The help section inside your account covers the most common policy questions in structured form. Check there first — the answer to a standard clause question is often already documented with the steps you need.
For DANA, OVO, GoPay, LinkAja, or QRIS transaction questions, start with the wallet section of your account. If the issue needs escalation beyond what you can resolve there, live chat connects you to the right team.
We handle the obligations in these terms seriously — from the way account data is stored to how we process a support request. Each area below reflects a real operational practice, not a policy statement written for appearance.
Registration details and transaction records are stored on systems we control. We do not share your account data with third parties outside the payment processing required to move funds through DANA, OVO, GoPay, or QRIS. Data retention follows what local law requires.
We use session cookies to keep your account state active during a logged-in session and to remember preferences you set. Functional cookies are on by default; your browser settings control whether they persist after a session ends.
Login access is controlled through credentials you set at registration. If you believe your account has been accessed without your knowledge, live chat is the immediate route — the support team can review account access logs and act on your request.
If you want to request a correction to stored information, or ask how a particular data point is used, submit the request through live chat. We document these requests and respond within the timeframe shown in your account's help section.
The questions below cover what real account holders ask when they read these terms for the first time. Each answer points to the specific account route or policy clause that applies.
The version shown at login is always current. You can also navigate to this page directly at aurahok/terms-conditions/ — it reflects any updates we have made. We do not archive previous versions publicly, but support can clarify what changed if you ask.
Yes — our terms cover the aurahok side of every transaction, including those processed through DANA, OVO, GoPay, LinkAja, and QRIS. The payment provider's own terms cover their side of the transfer. Both sets of terms apply simultaneously when you transact.
Access and eligibility depend on local law. If a feature or service is not available where local law permits it in your region, the clause governing that feature creates no obligation on either side. The rest of the terms remain in effect for the services you can access.
Yes. Submit the request through live chat inside your account. We can provide transaction records and account activity data. The format and delivery timeframe are described in the help section of your account after login.
Start in the wallet section of your account — the transaction record there shows the status and method. If the issue is unresolved, open a live chat conversation. The support team can escalate internally or direct you to the correct contact route for the payment provider involved.
We notify you at the next login when a material change has been made. The updated version is shown before you continue your session. Continuing to use your account after that point means you accept the revised terms as shown.