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This page sets out how aurahok handles your account rights, the scope of our policy commitments, and the contact routes available when you need to raise a question or request a correction. Access to our platform and all associated services depends on local law and is available only where local regulation permits.
Our legal framework governs how your account data is collected, stored and used when you access aurahok from an eligible region in Indonesia. We apply jurisdiction-dependent terms: the rights available to you are shaped by the laws in force where you are located, and we do not extend coverage to regions where access is not permitted under local regulation. When you complete a transaction through a verified payment channel such as LinkAja or QRIS, that activity is recorded against your account wallet and subject to the retention rules described in this policy. We do not share transaction records with third parties except where required by applicable law or to complete the payment instruction you initiated. Your account details — including wallet history and session records — are held in accordance with our data retention schedule. You can review the current state of your account records after login from the account dashboard. Policy terms may be updated when applicable law or our operational requirements change; the current version is always shown on this page. If you have a question about how a specific term applies to your account, the support routes below are the right starting point.
Understanding the boundaries of our policy helps you know where to direct a question and what protections apply to your specific situation. The four areas below define exactly what falls inside and outside our legal framework.
Our policy covers the creation, management and closure of your aurahok account, including identity verification steps, login security and session records. Any access restriction based on region follows the eligibility rules in force under local law.
Deposits and withdrawals processed through LinkAja or QRIS fall within scope. We record each transaction against your wallet and retain that data according to our retention schedule. The displayed transaction history in your account dashboard is the authoritative record.
Game content provided by PG Soft, Habanero, Spadegaming and Bigtime Gaming is governed by those studios' own content licences. Our policy covers how we display and access-gate that content on the platform; it does not govern the studios' internal game mechanics or RTP disclosures.
External services linked from our platform — including payment processors, identity verification providers and any linked external URLs — operate under their own terms. Our policy does not extend to those third parties, and we do not accept liability for their independent data practices.
You hold several practical rights under this policy, and each one has a clear route to action. Reviewing your own data is the most commonly used: after login, your account dashboard displays session history, wallet transactions and any limit settings you have applied. If a record appears incorrect — for example, a transaction logged against your DANA or GoPay wallet that does not match your own records — you can raise a correction request through live chat with reference to the transaction ID shown in your dashboard. For questions about how your data is stored or how long records are retained, the support team can provide a plain-language explanation. Requests to close your account or remove stored data are handled through the same support channel; response times follow the queue shown in live chat at the time you write in.
Log in and open your account dashboard to see the full session and transaction history. Every wallet movement — including DANA, OVO or QRIS transactions — is listed there with timestamps and reference IDs.
If a name, contact detail or wallet record is incorrect, use the account settings page to submit a change. For records you cannot edit directly, contact live chat with the relevant account reference so the support team can apply the correction.
Any question about how a specific term applies to your account can be directed to our support team via live chat. State the section or term you are asking about so the agent can give you a focused answer rather than a general policy summary.
Account closure or data deletion requests are submitted through live chat. The agent will confirm the steps, including any pending balance that must be cleared first, and provide a reference number for the request so you can follow its status.
Policy questions have dedicated handling. Use the channel that fits the urgency and complexity of your query — live chat for time-sensitive account matters, and the formal written route for documentation requests or account closure.
Open the chat widget from any page on aurahok. Agents handle account access questions, transaction queries and policy clarification. Have your account reference and transaction ID ready to speed up the response.
Your dashboard after login is the first place to check before contacting support. Transaction records, wallet history and current account settings are all shown there. Most record queries can be answered without opening a support ticket.
For formal data requests, account closure or documented policy responses, submit a written request via the contact form on the support page. The form asks for your account ID and the nature of the request so it reaches the correct handling team.
Our approach to data handling follows a straightforward principle: collect what is needed to run your account, retain it for the period required by applicable rules, and make it visible to you in your dashboard. We do not sell account data or share wallet records beyond what a transaction requires.
Account data — including session logs, wallet transactions processed via LinkAja or QRIS, and identity verification records — is stored according to our retention schedule. The schedule is reviewed when applicable law changes, and the current version is always reflected in this policy page.
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Login security uses credential verification at each session start. If you notice an unrecognised login or a transaction in your GoPay or DANA wallet history that you did not initiate, report it immediately through live chat using the transaction reference shown in your dashboard.
If you believe a policy term has been applied incorrectly to your account, raise it through the written request channel. We will review the application of the term and respond with a documented answer. The support team does not have authority to override policy terms verbally.
The questions below cover the most common policy queries we receive from account holders in Indonesia. If your question is not here, live chat is the fastest route to a specific answer.
This policy applies to accounts registered and accessed from regions where aurahok is available under local law. Access and eligibility depend on the laws in force in your location. If access is not permitted under local regulation where you are, the policy terms regarding account closure and data deletion still apply to any existing account data we hold.
Log in and open the account dashboard. Every wallet transaction — including those made via DANA, QRIS or LinkAja — is listed with a timestamp and a reference ID. That record is the authoritative version. If a figure does not match your own records, note the reference ID and raise it in live chat.
Yes. Submit a written request via the contact form on the support page, including your account ID. The team will confirm the steps and any conditions — such as clearing a pending balance — before the deletion is processed. You will receive a reference number so you can track the request to completion.
Retention periods are set in line with the applicable rules for the regions we serve. The current retention schedule is reflected in this policy. If you want a plain-language explanation of how long a specific type of record is kept, the support team can provide that through live chat or the written request route.
Account closure triggers the data retention process set out in this policy. Some records — particularly transaction logs linked to a verified payment channel like GoPay or OVO — may be retained for the period required by applicable rules even after account closure. The support team will explain what is retained and for how long when you submit your closure request.
Use the written request channel on the support page, not live chat, for this type of query. State the specific policy term you are disputing and provide the relevant account or transaction reference. A documented response will be sent to your registered contact. Live chat agents can acknowledge receipt but cannot override policy terms during a chat session.