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This policy explains exactly what data aurahok collects when you create an account, use our wallet, or contact support — and what controls you have over it. Availability of services depends on local law and eligible regions.
When you open an account with aurahok, we collect the details you provide directly — your registered name, contact information, and the payment methods you connect, such as DANA, OVO, GoPay, LinkAja, or QRIS. We also collect activity data generated during your session: pages visited, wallet transactions initiated, and support requests submitted. This data is used to operate your account, process transactions through your chosen local payment rail, and respond to account care requests. We do not sell your personal data to third parties. Where we share data with payment processors to complete a QRIS or LinkAja transaction, that sharing is limited to what the processor needs to complete the transfer — nothing more. We retain account records for as long as your account is active and for a period after closure, in line with obligations that depend on applicable local law. You can ask us at any time what records we hold. All requests are handled through our support channel, and we aim to respond within a reasonable period. Our data handling practices are reviewed when applicable requirements change; the current version of this policy is always shown on this page.
Transaction records for DANA deposits and withdrawals are stored securely and linked to your account wallet. Only the data needed to complete or verify the transfer is held.
OVO transfer records are retained as part of your account history. You can request a summary of these records through our support channel at any time.
GoPay payment data is processed to complete your transaction and stored against your account. It is not used for any purpose outside account operation and support.
QRIS and LinkAja transactions are handled through verified payment processors. Data shared with those processors is limited to what is strictly required for the transaction.
Not every data interaction on your device falls under this policy. Understanding the scope helps you know exactly where your aurahok account data is protected and where separate terms apply. The four areas below clarify what is inside and outside this policy's reach.
All data collected when you log in, update your account profile, or change your account settings is covered. This includes login credentials, session identifiers, and any details you submit through account forms.
Deposits and withdrawals made through DANA, OVO, GoPay, LinkAja, or QRIS are covered. Records of these transactions are stored in your account history and protected under this policy.
Content displayed on the site — game titles from PG Soft, Habanero, Spadegaming, and Bigtime Gaming — is governed by the terms of those studios and our content agreements. This policy does not override those terms.
Links or integrations that direct you away from aurahok — including external payment pages or third-party identity checks — are subject to those providers' own privacy terms. We are not responsible for how they handle your data.
You have practical choices about the data we hold. These are not abstract rights — each one maps to a specific step you can take through your account or by contacting support directly. Start with your account dashboard after login, where a summary of your registered details is visible. From there, you can correct any information that is no longer accurate — name, contact details, or linked payment method. If you have a question about a specific record, such as a DANA transaction log or a support ticket, raise it through the live chat channel and we will retrieve the relevant entry. Requests to close your account and remove data where permitted by applicable law are also handled through support. We process each request in the order it is received. Response timelines depend on the nature of the request and applicable local law requirements — we do not commit to a fixed hour, but we do confirm receipt of every request so you know it is being handled.
Your account dashboard shows registered details and wallet history after login. For a full data summary, contact support and we will compile the records held against your account.
If your name, contact information, or linked payment method — such as OVO or GoPay — is out of date, update it directly in your account settings or ask support to assist with fields that are not self-editable.
Any question about a specific record — a transaction, a session log, or a support interaction — can be submitted through live chat. We will identify the relevant entry and respond with what we hold.
To close your account and request data removal where local law permits, contact our support team directly. We will walk you through the steps and confirm when the process is complete.
Questions about this policy, your data, or how we handle your account records should come directly to our support team. We handle policy and data queries through the same channels as account care — no separate form or department required. The paths below are the ones to use.
Open the live chat window from any page on aurahok to speak with our support team about a data question, a transaction record query, or a request to update your account details.
After login, your account dashboard shows your registered profile and wallet history. Start here for self-serve corrections to your contact details or linked payment methods like DANA or LinkAja.
For formal data requests — record summaries, correction requests, or account closure — submit a support ticket through your account. We confirm receipt and keep you updated on progress.
We apply consistent data handling practices across account registration, wallet use, and support interactions. Cookies are used on this site to keep your session active and to remember login state — not for advertising profiling. You can clear cookies through your browser settings at any time, though doing so will end your current session. Account data is held on servers with access controls, and only staff with an operational need can access individual account records. We do not store full payment credentials for DANA, OVO, or GoPay — those are handled by the payment processors. When you contact support, the conversation record is linked to your account for follow-up reference. We review our data handling when applicable requirements change, and the policy version on this page reflects the current state of our practices.
Cookies on aurahok are session-functional — they keep you logged in and remember your last account state. We do not use them for cross-site advertising. Clear them in your browser settings to remove stored session data.
Full credentials for DANA, OVO, GoPay, LinkAja, and QRIS are not stored on our servers. Payment processing is handled by the respective processors; we retain only the transaction reference and amount.
Account and transaction records are kept for as long as your account is active and for a further period required by applicable local law. After that period, data is removed or anonymised. Contact support to ask about your specific records.
When this policy changes, the updated version is published on this page. We do not send automated alerts for every revision, so check this page if you want to confirm the current state of our data practices.
These are the questions we receive most often from account holders about how their data is handled, what records we keep, and how to make a request. If your question is not here, live chat is the fastest path to an answer.
We collect the details you submit during registration — name, contact information, and the payment method you connect, such as DANA, OVO, or GoPay. We also collect session and transaction data generated while your account is in use. No data beyond what is needed for account operation is collected.
We share data only where it is necessary to complete a transaction — for example, passing a transaction reference to a QRIS or LinkAja processor. We do not sell your data or share it for advertising purposes. Third-party processors handle only the data needed for that specific transaction.
Your account records are retained while your account is active and for a period after closure, as required by applicable local law. The exact period depends on the type of record and local requirements. Contact support to ask about the records held against your specific account.
Log in and open your account dashboard — most profile fields are editable there directly. For fields that are not self-editable, such as a registered contact linked to a GoPay or OVO payment method, contact live chat and our team will assist with the update.
When you request account closure, we retain records for the period required by applicable local law and then remove or anonymise them. Submit a closure request through a support ticket. We confirm receipt and update you at each step of the process.
Cookies on this site are used to keep your session active and remember your login state — they are not used for advertising tracking. You can clear them at any time through your browser's cookie settings. Clearing them will end your active session and you will need to log in again.